Shipping policy

Shipping & Delivery Policy

Effective Date: September 8, 2026

At Gabriel Luxury, we curate luxury furniture, lighting, art, bath fixtures, and specialty home furnishings from a variety of manufacturers and suppliers. Because our products vary significantly in size, weight, availability, and shipping requirements, shipping methods, costs, and delivery times may vary by product.

1. Shipping & Delivery

Shipping charges and available delivery options are determined based on the product, shipping destination, size and weight of the item, and the applicable manufacturer's or supplier's shipping requirements.

Applicable shipping charges will be displayed during checkout whenever available.

For certain oversized, heavy, crated, freight, or specialty items, shipping may require additional coordination or a separate freight quote. If additional shipping charges apply, Gabriel Luxury will communicate those charges before the order is shipped.

2. Processing Times

Orders are generally processed after payment has been received and the order has been confirmed with the applicable manufacturer or supplier.

Processing times vary by product. Some items may be available for immediate shipment, while others may be made to order, special order, or subject to manufacturer lead times.

Estimated processing or lead times may be provided on individual product pages when available. These estimates are not guaranteed and may change based on manufacturer availability, production schedules, carrier delays, weather, or other circumstances outside Gabriel Luxury's control.

3. Estimated Delivery Times

Delivery times vary depending on the product, supplier, destination, shipping method, and carrier.

Estimated delivery dates are provided as a general guideline and are not guaranteed unless expressly stated otherwise.

Customers will receive tracking information when tracking is available for their shipment.

Products ship directly from the manufacturer or supplier.

4. Freight & Oversized Items

Certain products, including large furniture, marble sinks, bathtubs, vanities, and other heavy or oversized merchandise, may require freight transportation or specialized handling.

Freight deliveries may require:

  • Appointment scheduling

  • Curbside or threshold delivery

  • Special unloading arrangements

  • Additional handling

  • Customer assistance or equipment for unloading, depending on the shipment

Delivery services vary by carrier and product.

Customers are responsible for reviewing product dimensions and confirming that the merchandise can be safely delivered to and accommodated at the intended location.

For particularly large or heavy items, customers should consider doorways, hallways, elevators, stairways, ceiling heights, turning areas, and other access limitations before placing an order.

5. Inspection Upon Delivery

Customers should carefully inspect shipments upon delivery.

For freight and oversized deliveries, customers should inspect the packaging and merchandise for visible damage before accepting delivery whenever reasonably possible.

If visible damage is present, customers should:

  1. Photograph the exterior packaging and any visible damage.

  2. Photograph the merchandise if damage is visible.

  3. Note the damage on the delivery receipt or delivery documentation before accepting the shipment, when possible.

  4. Contact Gabriel Luxury promptly with photographs and details of the damage.

Please retain all original packaging until Gabriel Luxury or the applicable supplier provides further instructions.

Failure to document visible shipping damage may affect a carrier or manufacturer's ability to process a damage claim.

6. Concealed Damage

If damage is discovered after delivery that was not visible when the shipment was received, please contact Gabriel Luxury as soon as possible and provide photographs of:

  • The damaged merchandise

  • The packaging

  • Shipping labels

  • Any visible signs of impact or damage

Gabriel Luxury will work with the applicable supplier or carrier to determine the appropriate resolution.

7. Shipping to Alaska, Hawaii, U.S. Territories & Other Locations

Shipping availability and charges may vary for Alaska, Hawaii, U.S. territories, remote locations, and other destinations outside standard delivery areas.

Additional shipping charges may apply.

Please contact Gabriel Luxury before ordering if you are unsure whether a particular product can be shipped to your location.

8. International Shipping

Unless otherwise stated on the product page, Gabriel Luxury currently focuses on shipping within the United States.

International shipping, customs, duties, taxes, brokerage fees, and other international delivery requirements may not be included in the product price or standard shipping charges.

Please contact Gabriel Luxury before placing an international order to determine whether delivery is available.

9. Split Shipments

Orders containing multiple products may be shipped separately because products may come from different manufacturers or suppliers.

You may receive multiple shipments and multiple tracking numbers for a single order.

Shipping charges may vary depending on the products included in the order.

10. Manufacturer Direct Shipping

Gabriel Luxury products are shipped directly from the manufacturer or supplier.

As a result, the shipping package, carrier, tracking information, delivery schedule, and shipping documentation may reflect the manufacturer or supplier rather than Gabriel Luxury.

This does not affect your purchase relationship with Gabriel Luxury.

11. Shipping Delays

Gabriel Luxury works with third-party manufacturers, suppliers, freight carriers, and delivery services.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Manufacturer production delays

  • Inventory shortages

  • Carrier delays

  • Weather

  • Natural disasters

  • Transportation interruptions

  • Labor disruptions

  • Incorrect or incomplete shipping information

  • Delivery access problems

  • Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the information to you.

12. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time an order is placed.

If incorrect or incomplete information results in a failed delivery, address correction, re-delivery, storage, return, or additional shipping charge, the customer may be responsible for the resulting costs.

Please contact Gabriel Luxury immediately if you discover an error in your shipping information after placing an order.

13. Delivery Areas & Access

Customers are responsible for ensuring that the delivery location is reasonably accessible for the selected delivery method.

For large or oversized merchandise, customers should verify that the item can be transported from the delivery location to its intended installation location.

Gabriel Luxury and its shipping partners are not responsible for damage resulting from inadequate access, improper handling after delivery, or conditions at the customer's property.

14. Installation

Unless specifically stated in the product description or selected as an available service, shipping does not include installation or assembly.

Customers are responsible for arranging qualified professionals for installation when required.

For plumbing, electrical, structural, or other specialty installations, customers should consult an appropriately licensed professional.

15. Shipping Costs & Additional Charges

Shipping costs may vary based on product type, dimensions, weight, destination, shipping method, and supplier requirements.

For products where a shipping cost cannot be accurately calculated at checkout, Gabriel Luxury may contact the customer to provide a shipping or freight quote before shipment.

Additional charges may apply for special delivery services, expedited shipping, remote locations, re-delivery, storage, address corrections, or other services requested by the customer or required due to circumstances outside Gabriel Luxury's control.

16. Questions About Shipping

If you have questions about shipping, delivery requirements, product dimensions, or whether a particular item can be delivered to your location, please contact us before placing your order.

Gabriel Luxury
Email: info@gabrielluxury.com

We are happy to help you determine the appropriate shipping and delivery arrangements for your purchase.

Gabriel Luxury reserves the right to update this Shipping & Delivery Policy from time to time. The policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.